This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

My SMTP keeps giving me error messages. It will not authenticate. It tells me that my ID or PW is incorrect, while it isn't. It asks me to reenter the passwo

  • 2 antwoorde
  • 2 hierdie probleem
  • 2 views
  • Laaste antwoord deur Websun

Websun
Websun
more options

I have reset the password a couple of times on advice of Rogers, but that did not any good. Then Rogers gave up and said to talk to Thunderbird, since I can only send email using the same Authentication, when using my cell phone or their email address on their website. Today It was working intially on both my PC and Laptop and Cell. Then it started failing on all. After resetting the password for the first time, it worked on the PC and on the Laptop, but not on the cell. Then I reset the password again and then it was working on the Cell and the PC but not on the laptop. Then the PC stopped authentication too. Now only my cell is working. I can only send email from my Rogers account on their website or from my cell. That's when Rogers decided that it was out of their hands. Someting may be wong with Thunderboid...

I have reset the password a couple of times on advice of Rogers, but that did not any good. Then Rogers gave up and said to talk to Thunderbird, since I can only send email using the same Authentication, when using my cell phone or their email address on their website. Today It was working intially on both my PC and Laptop and Cell. Then it started failing on all. After resetting the password for the first time, it worked on the PC and on the Laptop, but not on the cell. Then I reset the password again and then it was working on the Cell and the PC but not on the laptop. Then the PC stopped authentication too. Now only my cell is working. I can only send email from my Rogers account on their website or from my cell. That's when Rogers decided that it was out of their hands. Someting may be wong with Thunderboid...

Gekose oplossing

Did you reset the password in TB?

http://kb.mozillazine.org/Setting_and_changing_email_passwords

Lees dié antwoord in konteks 👍 2

All Replies (2)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Gekose oplossing

Did you reset the password in TB?

http://kb.mozillazine.org/Setting_and_changing_email_passwords

Websun
Websun Vraag-eienaar
more options

Turned out that I had to delete the password first before I could change it. That's the first time I ever had to do that. In the past it would just accept the password that I entered when asked for it.

Now I will remember - i hope!  :)