This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Website drop-down toolbar icons blank in Foxfire but not in Chrome

  • 1 antwoord
  • 5 hierdie probleem
  • 1 view
  • Laaste antwoord deur cor-el

Ridgekid
Ridgekid
more options

Using Mac OSX 10.8.3; Firefox 30

Since downloading and installing Firefox 30, website toolbar drop-down menus are coming up with a blank, white screen - no content. This is not occurring on other browsers such as Chrome.

Examples: On weather.com, the drop-down menu shows up, then reverts to white screen. On my facebook.com page, the toolbar icon drop-down menus present a white screen. (For "Find Friends," "Inbox," and "Notifications")

I tried updating my Flash Player to 30. No change.

Using Mac OSX 10.8.3; Firefox 30 Since downloading and installing Firefox 30, website toolbar drop-down menus are coming up with a blank, white screen - no content. This is not occurring on other browsers such as Chrome. Examples: On weather.com, the drop-down menu shows up, then reverts to white screen. On my facebook.com page, the toolbar icon drop-down menus present a white screen. (For "Find Friends," "Inbox," and "Notifications") I tried updating my Flash Player to 30. No change.

Gekose oplossing

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
Lees dié antwoord in konteks 👍 0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Gekose oplossing

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window