This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Internet explorer reports a virus in the mozilla setup

  • 7 antwoorde
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur Airvelt

more options

I used Mozilla for a long time. Since two days it stopped working. I tried re-installing firefox. When I try to download firefox I get a message from internet explorer that a virus is found in the program and the program has been removed.

I used Mozilla for a long time. Since two days it stopped working. I tried re-installing firefox. When I try to download firefox I get a message from internet explorer that a virus is found in the program and the program has been removed.

Gekose oplossing

I believe the message came from windows defender. I had the same problem when I tried to download Opera or Google chrome. Luckily I still had an earlier version of the Mozilla Firefox installer on my PC and I installed and updated Firefox again. So, problem solved for now.

Thank you for your assistance.

Lees dié antwoord in konteks 👍 0

All Replies (7)

more options

Could you try downloading the "full" installer from this page: https://www.mozilla.org/firefox/all/ (scroll down to your language)

more options

What antivirus do you have as a few have given false positives on the stub installer before but not on the full setup.

more options

Tried it, but the same answer.

more options

I use malwarebytes and windows defender

more options

I tried both the stub and the full install. Both generate the same reply. A virus is discovered in the (either the stub or the full program) program, the program has been removed.

more options

Are you sure the virus message came from Internet Explorer and not Windows Defender or Malwarebytes? That would be very unusual.

Suggest you try another browser like Opera or Google Chrome to download Firefox. If you need to download Opera or Chrome that could be instructive in itself. Nothing wrong with your two programs but if you have Windows7 or earlier I would suggest you beef up your protection with, say, the Anti-Virus program from Windows Live Essentials.

more options

Gekose oplossing

I believe the message came from windows defender. I had the same problem when I tried to download Opera or Google chrome. Luckily I still had an earlier version of the Mozilla Firefox installer on my PC and I installed and updated Firefox again. So, problem solved for now.

Thank you for your assistance.