Hello,

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Thank you!

Here is a screen shot of the screen I see when I open Thunderbird. Thanks for the help.

That's a bit like how mine looked after upgrading to TB31 on a Windows 7 system. Address Book OK, but all accounts and most of the mail store gone.

'Twas OK on a Linux box, however. :-S

This is windows 8, was your disaster on Windows 8 as will Zenos?

I just wonder if we can learn anything from this profile that you could not from yours?

Nope. "…after upgrading to TB31 on a Windows 7 system…"

The similarity led me to wonder if this was a TB31 issue rather than Windows version related.

This below is from the system where it all happened, though now of course I have reverted to an older TB:

Name 	Thunderbird
Version 	24.6.0
User Agent 	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0
Application Build ID 	20140610001341

Elsewhere it says "Windows 7 Professional" and "Service Pack 1" though of course all that is displayed the traditional perverse Microsoft way in a non copy-and-pastable format. :-S

I now use gContactSync which also wanted to do some some reformatting, but the one bit that's survived intact is the Address Book. It would be odd for different contact sync tools to have trashed the mailstore and settings files, eh?

I've also seen reports that MoreFunctionsForAddressBooks breaks auto-completion in TB31, but I don't see that happening on my trusty Linux box.

I'm back at work this work after a break and some illness, and in that time away I was using exclusively Android and Linux. I'm not a big fan of the tablet and Android, but I'd forgotten just how painful and awkward it has become to use Windows. People, look around. There are free alternatives and they let you do it as you want, not as dictated by Redmond!

I'm currently copying my important work stuff over to Outlook. I'm scared of what might happen next time if I inadvertently let TB "upgrade" again. :-(

So, in other words, no one can help me with my problem. This is the trouble with the "free alternatives" you can find on the internet...there is no customer support when you need them.

Well like me, you can't offer a reproducible set of steps to permit a developer to replicate the problem in order to study it.

In my case it worked perfectly in one environment, and disastrously in another. That's a tough situation for a developer to have to work with.

So it's not as if there is no support, but more that the problem is not sufficiently well identified and understood to be fixed. The developer has to witness it breaking in order to fix it.

I guess yours didn't create a crash report either? That's another valuable data channel that neither you nor I can provide.

Well, thankfully there are search engines. I was able to find an answer on justanswer.com. It was very simple. I just uninstalled the new updated version and reinstalled the old version that worked from oldapps.com. And voila, all my e-mails, settings, etc. magically appeared.

I am pleased for you that this worked for you. In my case restoring an older version of Thunderbird couldn't and didn't help as the profile had been damaged beyond repair.

The official repository of earlier versions of both Thunderbird and Firefox can be found here:

https://ftp.mozilla.org/pub/mozilla.org/