This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

how do I get customization to work? Just a blank page

  • 2 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur alan_r

mlj
mlj
more options

My address bar disappeared and now when I click customization all I get is a blank page. How do I get both of these back. My address bar had quit working before it disappeared.

My address bar disappeared and now when I click customization all I get is a blank page. How do I get both of these back. My address bar had quit working before it disappeared.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can try to reset the browser.uiCustomization.state pref on the about:config page to the default value.

alan_r
alan_r
more options

After you work through cor-el's answer, try a couple of check workarounds.

For customization palette, type about:customizing in the Address Bar.

For the Address Bar, I expect you'll have tried this, right click on toolbar space to see which toolbars are checked/unchecked.