This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why can I no longer print shipping labes from some sites that used to print?

cshort0319
cshort0319
more options

For several years I was able to print postage paid labels for ETSY and BOOKSWAP from Firefox. I could also print customs forms with shipping from Ebay to countries including Russia and Italy. Now they will not print - but I get charged for them.

Is there a remedy? If so, what is it? I can't keep losing $ on shipping fees. Thanks.

Carolyn (cshort0319)

For several years I was able to print postage paid labels for ETSY and BOOKSWAP from Firefox. I could also print customs forms with shipping from Ebay to countries including Russia and Italy. Now they will not print - but I get charged for them. Is there a remedy? If so, what is it? I can't keep losing $ on shipping fees. Thanks. Carolyn (cshort0319)

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Hi Carolyn, I am not personally familiar with how those sites work. Are the labels generated as PDFs? Often if there is a 2D-barcode, PDF is the preferred format.

What you might try is switching your PDF viewer from the built-in viewer to the Adobe Acrobat viewer or you could open it externally in Adobe Reader if you prefer. These articles describe how to change that setting:

I noticed that your Adobe Acrobat plugin is a very old version. For security reasons, as well as improved compatibility with newer PDF formats, you should strongly consider updating to Adobe Reader XI (11). You can download that here:

http://www.adobe.com/products/reader.html

(make sure to uncheck any unwanted optional offers)