This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Audio stopped playing on on line radio stations but works on things like You tube

more options

Things were working fine then one day I could not get audio to play on my on line radio stations (specifically WGR Buffalo but not of them are working) You tube works fine, speakers work fine. WHen I google and look for other ways to stream the station the websites come up and show that they are playing but I cant hear the audio.

Things were working fine then one day I could not get audio to play on my on line radio stations (specifically WGR Buffalo but not of them are working) You tube works fine, speakers work fine. WHen I google and look for other ways to stream the station the websites come up and show that they are playing but I cant hear the audio.

All Replies (8)

more options

Curiously, the player page uses both HTML5 audio and Flash. At least on my system, the HTML5 audio player is the one actually used, playing an MP3.

Can you play (and hear) the MP3 file on this test page: http://hpr.dogphilosophy.net/test/

Gewysig op deur jscher2000 - Support Volunteer

more options

Yes I can hear that test audio file.

more options

Oops: while the podcasts use MP3 media in the HTML5 player, the live stream does indeed use Flash. (Screen shot)

I assume you have the volume control cranked up in the page (using the button next to the square Stop button).

In case one of your extensions is involved, could you test the page in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

Not all add-ons are disabled: Flash and other plugins still run

After Firefox shuts down, a small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

more options

Tried that this morning....it still didnt solve the problem..:(

more options

OK just to give some more info....I tried logging into ESPN LA and I CAN hear the audio for that radio station just fine.....it appears to just be a problem for WGR Buffalo

more options

Could you try clearing any data the site has saved? Also check for those numeric IP addresses in the list. This page on Adobe's Macromedia site allow you to view and clear Flash storage for individual sites:

http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html

more options

Im sorry man....it didnt work. Took forever to navigate to that link to which is rather odd.......I tried it twice

more options

I don't have a good sense of why Flash would be muted on one site and not on other sites, if it wasn't data that Flash itself stored. Hopefully another volunteer will have an explanation/fix for that.