This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 2 antwoorde
  • 2 hierdie probleem
  • 9 views
  • Laaste antwoord deur randyh32

randyh32
randyh32
more options

Since Firefox was updated to v32 it keeps crashing after a few minutes. I have tried the following: 1. Uninstalling and reinstalling Firefox. 2. Resetting Firefox to default settings.

I haven't seen it crash while running in safe mode. I tried running in non safe mode while disabling addon's 1 by 1, but it would still crash even with all of them disabled. The only difference I saw was that in non safe mode it looks like the themes are disabled. I am only using the default theme.

Since Firefox was updated to v32 it keeps crashing after a few minutes. I have tried the following: 1. Uninstalling and reinstalling Firefox. 2. Resetting Firefox to default settings. I haven't seen it crash while running in safe mode. I tried running in non safe mode while disabling addon's 1 by 1, but it would still crash even with all of them disabled. The only difference I saw was that in non safe mode it looks like the themes are disabled. I am only using the default theme.

Gekose oplossing

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

Lees dié antwoord in konteks 👍 0

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Gekose oplossing

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

If necessary then you can open about: pages via the location/address bar.

See:

randyh32
randyh32 Vraag-eienaar
more options

Thanks, that keeps it from crashing. I had tried toggling that setting before but missed the need to restart Firefox.