This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Gmail and Facebook are constantly logging OFF

  • 2 antwoorde
  • 4 hierdie probleem
  • 6 views
  • Laaste antwoord deur cor-el

DouglasOnlibst
DouglasOnlibst
more options

Ever since the Firefox 32.0 update even with "keep me logged in" checked on Gmail and Facebook, I'm constantly being logged OFF. This rarely happened before the 32.0 update. Any help out there?

Ever since the Firefox 32.0 update even with "keep me logged in" checked on Gmail and Facebook, I'm constantly being logged OFF. This rarely happened before the 32.0 update. Any help out there?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

I think some users with Firefox 31 reported something similar with your combination of settings. In particular, you have:

  • Start up automatically in private browsing mode
  • Reject third party cookies

It used to be that in private browsing mode, third party cookies were accepted for the duration of the session and the setting was ignored. Now it might be honored.

To test whether this is the problem, you can modify your third party cookie setting in the Options dialog.

"3-bar" menu button (or Tools menu) > Options > Privacy

Change the "Firefox will: Never remember history" to "Firefox will: Use custom settings for history" to expose the individual options. Then change "Accept third party cookies: Never" to "Accept third party cookies: Always" and OK the change.

Any difference?

Another possibility is a proxy settings issue. You can check here:

"3-bar" menu button (or Tools menu) > Options > Advanced > Network mini-tab > "Settings" button

The default setting is "Use system proxy settings" but you could try "No proxy" to see whether that works better.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Note that your System Details list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts.

The user.js file is only present if you or other software has created this file and normally it wouldn't be there. You can check its content with a plain text editor (right-click: Open with) if you didn't create this file yourself.

The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window