This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Trouble saving images when viewing directly

  • 6 antwoorde
  • 29 hierdie probleem
  • 3 views
  • Laaste antwoord deur RocketV

more options

I've noticed recently that, when trying to save an image I am looking at after using "View Image," what tends to happen is that the download "starts," but no progress is made and the image won't be downloaded unless I were to close Firefox and restart it, at which point the image would then download and be saved to my computer.

Canceling the download does not work-that is, it can be canceled, but Firefox will still think it is downloading, as indicated by the prompt that appears if I attempt to close Firefox in this fashion.

I thought this was limited to Tumblr, but it seems to happen on other sites such as Pixiv and typically when I choose to view the image directly and then attempt to save it-saving an image loaded onto an existing page produces no problems, it seems. This does not affect all such images, however, but I am unsure what the criteria are for reproducing this.

Another issue related to this is that sometimes, if I restart Firefox to download any images I "queue" in this manner, they end up producing 162-byte image files that Windows Image Viewer naturally can't quite read.

I've noticed recently that, when trying to save an image I am looking at after using "View Image," what tends to happen is that the download "starts," but no progress is made and the image won't be downloaded unless I were to close Firefox and restart it, at which point the image would then download and be saved to my computer. Canceling the download does not work-that is, it can be canceled, but Firefox will still think it is downloading, as indicated by the prompt that appears if I attempt to close Firefox in this fashion. I thought this was limited to Tumblr, but it seems to happen on other sites such as Pixiv and typically when I choose to view the image directly and then attempt to save it-saving an image loaded onto an existing page produces no problems, it seems. This does not affect all such images, however, but I am unsure what the criteria are for reproducing this. Another issue related to this is that sometimes, if I restart Firefox to download any images I "queue" in this manner, they end up producing 162-byte image files that Windows Image Viewer naturally can't quite read.

All Replies (6)

more options

I have possibly stumbled onto something:

If I view the image's info before using "View Image," the info appears normal, but if I view the image, then all image info besides the URL is gone.

more options
more options

I do not have any plugins or anything for saving images outside of Firefox's native "Save Image As" feature.

As for those articles:

  • Download history size doesn't seem to matter
  • The folders should be fine, no need to switch to a different folder
  • Don't think I should try a reset just yet...
  • Changing file type settings might work, but I think that's only for if I'm downloading an image from, say, a link versus the Save-As I tend to use.
  • As mentioned above, no plugins are being used to my knowledge
  • Haven't checked my anti-virus, but I doubt that's the issue

I think my problem seems to be highly unique.

more options

I have the same exact problem - when I cut n paste the pics URL into Internet Explorer it can be saved just fine...

more options

This problem seems to have gone away for me, but I think I'd like to leave this question up for the time being since others have similar problems.

more options

Scratch that, it might pop up from time to time.