This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird keeps saying it can't verify any of my email accounts, that either the username/ password is wrong. They are both correct, what should I do?

  • 7 antwoorde
  • 24 hierdie probleem
  • 2 views
  • Laaste antwoord deur christ1

more options

For the past 4 days I haven't been able to connect to my email through Thunderbird. It says its connecting to the server but then just stops. I tried removing my accounts and re-adding them but now it says the password/ username can't be verified and is wrong. I can log on to my email through Firefox, chrome, and explore just fine. What can I do?

For the past 4 days I haven't been able to connect to my email through Thunderbird. It says its connecting to the server but then just stops. I tried removing my accounts and re-adding them but now it says the password/ username can't be verified and is wrong. I can log on to my email through Firefox, chrome, and explore just fine. What can I do?

All Replies (7)

more options

I think you may have better results by going to Tools|Options|Security|Passwords->Saved Passwords and deleting all instances of the affected password. It'll ask you to re-enter them when needed.

more options

I have already tried that but it still says it can't verify my accounts

more options

Is this a Gmail account?

more options

No, Its a Verizon account and it has worked fine for me for 4 years

more options

Thunderbird keeps saying it can't verify any of my email accounts

What is the exact error message?

What are you doing when you get the error?

Can you post your Troubleshooting Information? Help (Alt-H) - Troubleshooting Information

more options

I'm having the same problem. Any help?

more options

mg1234, you'd better create a new thread for your problem.