This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

version 32.0.2 Won't load and top bar appears blurry

  • 4 antwoorde
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur imcathypete

more options

I get a blank page and a blurred bar at top. Unable to click on anything after downloading the new version. (32.0.2)

I am using WIN 7, desktop

I get a blank page and a blurred bar at top. Unable to click on anything after downloading the new version. (32.0.2) I am using WIN 7, desktop

Gewysig op deur imcathypete

Gekose oplossing

I did the above. Also decided to try changing my theme to the default and that seems to have worked thus far. Thank You for your help.

Lees dié antwoord in konteks 👍 0

All Replies (4)

more options

Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
more options

Did you try Safe Mode and possibly disable hardware acceleration in Firefox?

Can you start Firefox in Safe Mode by holding down the Shift/Options key?


It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full, unrestricted, access to install for Firefox and the plugin-container process and the updater process.

See:

more options

Gekose oplossing

I did the above. Also decided to try changing my theme to the default and that seems to have worked thus far. Thank You for your help.