This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

How do I restore bookmarks after migrating to the cloud?

  • 2 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur mclark19

more options

Over the weekend we migrated our computer system to the cloud. I was under the assumption we were only migrating our email to the cloud.

However, when I got to the office yesterday, I Firefox was longer on my computer and subsequently neither were my bookmarks.

I've looked at a host of posts and everything is leading to the fact that everything is lost. I've looked up the folders in the C: drive and the only thing that's in those folders are what I've done yesterday and today. Is there anyway of finding my data from last Friday?

Thank you, Mike

Over the weekend we migrated our computer system to the cloud. I was under the assumption we were only migrating our email to the cloud. However, when I got to the office yesterday, I Firefox was longer on my computer and subsequently neither were my bookmarks. I've looked at a host of posts and everything is leading to the fact that everything is lost. I've looked up the folders in the C: drive and the only thing that's in those folders are what I've done yesterday and today. Is there anyway of finding my data from last Friday? Thank you, Mike

Gekose oplossing

"Over the weekend we migrated our computer system to the cloud."

What was the purpose of the "we" who did that? Was that done to backup their user's data for purposes of upgrading a server or software on the server? Each user backing up their own data, or was that done for all users en masse by the company IT department? Either way, do you have access to that backed up data in the "cloud"? If not you personally, can the IT dept access that data and restore it?

Overall, my guess is that your Firefox data wasn't backed up and your user account on a shared central server was then deleted or "gone" as a result of a system upgrade. And then when the user accounts were restored your Firefox data wasn't there. Shear speculation on my part, without having a lot more information about what was done.

Lees dié antwoord in konteks 👍 0

All Replies (2)

more options

Gekose oplossing

"Over the weekend we migrated our computer system to the cloud."

What was the purpose of the "we" who did that? Was that done to backup their user's data for purposes of upgrading a server or software on the server? Each user backing up their own data, or was that done for all users en masse by the company IT department? Either way, do you have access to that backed up data in the "cloud"? If not you personally, can the IT dept access that data and restore it?

Overall, my guess is that your Firefox data wasn't backed up and your user account on a shared central server was then deleted or "gone" as a result of a system upgrade. And then when the user accounts were restored your Firefox data wasn't there. Shear speculation on my part, without having a lot more information about what was done.

more options

Problem was resolved. Thank you for the response.

Mike