This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why doesn't Firefox display the New MSN.com properly?

  • 2 antwoorde
  • 8 hierdie probleem
  • 8 views
  • Laaste antwoord deur JimmyJoeBob

JimmyJoeBob
JimmyJoeBob
more options

The main window which shows pictures and text concerning news of interest only shows the upper half of the picture. The bottom half of the window is grey with text at the bottom. Internet Explorer has no problem displaying this type of window properly.

The main window which shows pictures and text concerning news of interest only shows the upper half of the picture. The bottom half of the window is grey with text at the bottom. Internet Explorer has no problem displaying this type of window properly.

Gekose oplossing

I discovered what my problem was by starting Firefox 32.0.3 in Safe Mode with all addons disabled. MSN.com was displayed properly. The culprit in my case turned out to be an addon named "NoSquint v2.1.9". Disabling this addon allows Firefox 32.0.3 to properly display "MSN.com". I can now change my Homepage back to "MSN.com" although I don't really care for the new page, it is better than any other I have found.

Lees dié antwoord in konteks 👍 0

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

When you have a problem with a site that has been updated and previously worked fine, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Bypass Firefox's Cache

Use Ctrl+Shift+r to reload the page fresh from the server.

Alternately, you also can clear Firefox's cache completely using:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the Network mini-tab > Cached Web Content : "Clear Now"

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?

JimmyJoeBob
JimmyJoeBob Vraag-eienaar
more options

Gekose oplossing

I discovered what my problem was by starting Firefox 32.0.3 in Safe Mode with all addons disabled. MSN.com was displayed properly. The culprit in my case turned out to be an addon named "NoSquint v2.1.9". Disabling this addon allows Firefox 32.0.3 to properly display "MSN.com". I can now change my Homepage back to "MSN.com" although I don't really care for the new page, it is better than any other I have found.