This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can't sync PC running FF ESR and Android tablet running FF 32.0.3

  • 4 antwoorde
  • 4 hierdie probleem
  • 21 views
  • Laaste antwoord deur gnats

gnats
gnats
more options

I set up sync on the PC (Windows 7, FF ESR 24.8.1, up to date) , but nothing is happening on the Android tablet (FF for Android, 32.0.3). On Android, Settings, FF, shows the Sync account as signed in, and shows option to configure Sync, but that's it. Says that sync occurred (but it did not work) (have configured to sync only bookmarks). FF Settings, Sync, only shows option to configure sync. If I uncheck the sync account in Android settings, and then go to FF settings, Sync, message says "Sync is set up but not synching automatically." Tap to sync. No bookmarks have come over from the PC with any of these moves.

Can sync occur between 2 such different versions of FF? If yes, how to undo all of this and try to set it up again from scratch? And what have I done wrong?

I set up sync on the PC (Windows 7, FF ESR 24.8.1, up to date) , but nothing is happening on the Android tablet (FF for Android, 32.0.3). On Android, Settings, FF, shows the Sync account as signed in, and shows option to configure Sync, but that's it. Says that sync occurred (but it did not work) (have configured to sync only bookmarks). FF Settings, Sync, only shows option to configure sync. If I uncheck the sync account in Android settings, and then go to FF settings, Sync, message says "Sync is set up but not synching automatically." Tap to sync. No bookmarks have come over from the PC with any of these moves. Can sync occur between 2 such different versions of FF? If yes, how to undo all of this and try to set it up again from scratch? And what have I done wrong?

All Replies (4)

Kevin
Kevin
  • Moderator
more options

No. You will need to update to at least 31esr. https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync

gnats
gnats Vraag-eienaar
more options

Updated ESR but the Android is still not synching.

Kevin
Kevin
  • Moderator
more options

Did you create a new Sync account? Then sign into that account on both desktop and Android?

gnats
gnats Vraag-eienaar
more options

I deleted the old account and set up a new account, though with same email and password. Emails were exchanged and the account was verified and set up. On Android, I was told to sign in and did. I clicked Sync now on the PC, but still nothing seems to be happening.