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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Latest Adobe Flash installer for Mozilla Firefox freezes on Dell 8700 XPS Win 7 Pro, why?

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I have a new Dell 8700 XPS running Win 7 Pro. Internet Explorer runs Adobe Flash great. Every time I try to run the Adobe Flash installer for Mozilla it freezes. The installer screen appears but never finished. Is there a way to get Flash to work?

I have a new Dell 8700 XPS running Win 7 Pro. Internet Explorer runs Adobe Flash great. Every time I try to run the Adobe Flash installer for Mozilla it freezes. The installer screen appears but never finished. Is there a way to get Flash to work?

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HI tom_of_manchester, what version of Flash are you installing on the mobile device? Some do not support flash.

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Dell 8700 XPS - that's a desktop PC - correct?

Do you have Firefox closed when attempting to install Flash? You're trying to install the 32-bit Plugin version of Flash, aren't you?