This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Mozilla Firefox stopped working after an update (black screen)

  • 1 antwoord
  • 5 hierdie probleem
  • 5 views
  • Laaste antwoord deur philipp

lagtaa.badr
lagtaa.badr
more options

After an update was installed today, when Mozilla Firefox restarted, the window contained a black screen, and the only visible options were the 3 usual options on the top right side of the screen (minimize - expand - close). After exploring a bit, I noticed that the address bar and the option button were available but not visible, and I tried to reset Firefox as described in one of your offered solutions. However, after I managed to click on "troubleshooting", the screen remained black (meaning: the menu appeared when I clicked on the invisible button, then I clicked the "?" button then troubleshooting, and was left with the black-screen window I had in the beginning. I tried rebooting my computer, uninstalling / reinstalling Firefox, but to no avail. What should I do?


added (black screen) to the title of this thread

After an update was installed today, when Mozilla Firefox restarted, the window contained a black screen, and the only visible options were the 3 usual options on the top right side of the screen (minimize - expand - close). After exploring a bit, I noticed that the address bar and the option button were available but not visible, and I tried to reset Firefox as described in one of your offered solutions. However, after I managed to click on "troubleshooting", the screen remained black (meaning: the menu appeared when I clicked on the invisible button, then I clicked the "?" button then troubleshooting, and was left with the black-screen window I had in the beginning. I tried rebooting my computer, uninstalling / reinstalling Firefox, but to no avail. What should I do? ''added (black screen) to the title of this thread''

Gewysig op deur the-edmeister

All Replies (1)

philipp
philipp
  • Moderator
more options

hello lagtaa.badr, other users with this problem all had an embedded intel hd2000/3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems