Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

One website is redirected to another url and they keep switching back and forth

  • 4 antwoorde
  • 1 het hierdie probleem
  • 8 views
  • Laaste antwoord deur cor-el

SEREICK1
SEREICK1
more options

When I try to open a particular site (nwherald.com), Firefox automatically switches between that url and m.nwherald.com. When loading, the two jump back and forth. This doesn't happen with any other url, and I can open nwherald.com just fine in IE. What gives. It's not much of a newspaper, but it's all we have.

When I try to open a particular site (nwherald.com), Firefox automatically switches between that url and m.nwherald.com. When loading, the two jump back and forth. This doesn't happen with any other url, and I can open nwherald.com just fine in IE. What gives. It's not much of a newspaper, but it's all we have.

All Replies (4)

CoryMH
CoryMH
more options

Hello,

Try clearing your cookies and cache.

  • History (or New Fx Menu > History) > Clear Recent History

Or: "Clear the Cache":

  • Tools (or New Fx Menu > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools (or New Fx Menu > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

You can also try running in Firefox Safe Mode to see if an extension might be causing the issue.

SEREICK1
SEREICK1 Vraag-eienaar
more options

Nope, Doesn't work

CoryMH
CoryMH
more options

Did this problem occur recently with Firefox? The link runs fine for me; do you have any Firewall rules or antivirus settings that may block links?

It is strange that it is trying to force you to a mobile site, and then back to a desktop version. Would you happen to have Flash disabled? I am wondering if the site is detecting a missing plugin and trying to bring you to a more compatible version.

When you go to the site, you can check if the Web Console shows any errors:

  • Tools (or New Fx Menu > Developer/Web Developer > Web Console

If it is redirecting too quickly, you can temporarily disable redirects:

  • Tools (or New Fx Menu) > Options > Advanced > General
  • Check "Warn me when sites try to reload or redirect the page"

Also I doubt this is related to your problem, but I notice you have two versions of Adobe PDF Plug-ins:

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8

Having multiple versions of the same plugin can cause problems as well.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

What is the width of the Firefox window?

It looks that it switches to the mobile version if the window width is around 768px

Note that zooming a page also effects this.

You may have zoomed the page(s) by accident. Reset the page zoom on pages that cause problems.

  • View > Zoom > Reset (Ctrl/Command+0 (zero))

Gewysig op deur cor-el