This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

After Installation Thunderbird cannot create any e-mailaccount in Windows 8.1

more options

Dear friends, I have installed Thunderbird on my recently installed Win 8.1 system. TB installes, opens, but then I cannot create anything else but a Newsgroupaccount. The wizard for creating a new, or importing existing e-mailaccounts does not appear at all. The column for Accounts, the list with the Messages shows up, but remains completely blanc not showing anything at all but a Grey field. I've tried copying my Profile folder from my 'old' Linux machine, and the addressbook has been copied allright. But I cannot write any message, as no single e-mailaccount has been created, cannot be created, no matter how i approach this menu. I have de-installed and removed everything, also in registry, and installed again. No changes. Same problem. is it possible that my Win 8.1 sytem might be the culprit?

Sincerely, Rudi

Dear friends, I have installed Thunderbird on my recently installed Win 8.1 system. TB installes, opens, but then I cannot create anything else but a Newsgroupaccount. The wizard for creating a new, or importing existing e-mailaccounts does not appear at all. The column for Accounts, the list with the Messages shows up, but remains completely blanc not showing anything at all but a Grey field. I've tried copying my Profile folder from my 'old' Linux machine, and the addressbook has been copied allright. But I cannot write any message, as no single e-mailaccount has been created, cannot be created, no matter how i approach this menu. I have de-installed and removed everything, also in registry, and installed again. No changes. Same problem. is it possible that my Win 8.1 sytem might be the culprit? Sincerely, Rudi

Gewysig op deur Rudi_and_naomi

All Replies (1)

more options

Perhaps I should add a screendump of what my Thunderbird 31.2.0 look like. . .