Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Laptop stolen, how do we retrieve thunderbird email?

  • 1 antwoord
  • 1 het hierdie probleem
  • 8 views
  • Laaste antwoord deur Toad-Hall

LA1811
LA1811
more options

Husbands laptop was stolen last night. He made a back up of his hard drive a couple of weeks ago but is worried he has lost his emails/email folders on thunderbird. He uses this as a business account so obviously very important to get info back. How can we retrieve it? Thanks

Husbands laptop was stolen last night. He made a back up of his hard drive a couple of weeks ago but is worried he has lost his emails/email folders on thunderbird. He uses this as a business account so obviously very important to get info back. How can we retrieve it? Thanks

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

I would strongly recommend that you immediately change any passwords which may have been stored on that laptop. eg: Webmail accounts and therefore Thunderbird, also websites that you logon to, etc .

If you have a backup then it will be located here: C:\Users\Windows user name\AppData\Roaming\Thunderbird\Profiles\Profile name\

The AppData folder is folder is a hidden folder; to show hidden folders, open a Windows Explorer window and choose: "Organize → Folder and Search Options → Folder Options → View (tab) → Show hidden files and folders".

More info on Profile Folder. http://kb.mozillazine.org/Profile_folder_-_Thunderbird

Backup info:

Move to a new PC:

Transfer data to a new Profile: