This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Cannot set up my email accounts, keep saying "username or password" is not correct, please help!!!!!!!!

  • 6 antwoorde
  • 5 hierdie probleem
  • 1 view
  • Laaste antwoord deur Matt

frustedkay
frustedkay
more options

I have been using THUNDERBIRD for more than 10 years and never had this problem! I have installed on many different desktops, laptops and macs, and had no problem. And this time when I tried to set up email accounts on this new computer, it just keeps saying "username or password is wrong"...I have 5 email business emails account (with the same domain), hosted by Network Solutions, all are working fine on my laptop and other computers. I copied word to word, number to number of the same settings, nothing is not correct. It just keeps saying wrong username and password. I have no idea where the problem is!! I never had this problem, I tried uninstall, reinstall, didn't help.

I can install and set up my accounts on MAILBIRD, and it's working. So there is nothing wrong with the servers...should be Thunderbird hidden settings or something. I dont' know.

Can some expert help please? I'm living on Thunderbird...I have been using it for more than 10 years and I'm addicted to it....please help!!!!

Thanks in advance!!!

I have been using THUNDERBIRD for more than 10 years and never had this problem! I have installed on many different desktops, laptops and macs, and had no problem. And this time when I tried to set up email accounts on this new computer, it just keeps saying "username or password is wrong"...I have 5 email business emails account (with the same domain), hosted by Network Solutions, all are working fine on my laptop and other computers. I copied word to word, number to number of the same settings, nothing is not correct. It just keeps saying wrong username and password. I have no idea where the problem is!! I never had this problem, I tried uninstall, reinstall, didn't help. I can install and set up my accounts on MAILBIRD, and it's working. So there is nothing wrong with the servers...should be Thunderbird hidden settings or something. I dont' know. Can some expert help please? I'm living on Thunderbird...I have been using it for more than 10 years and I'm addicted to it....please help!!!! Thanks in advance!!!

All Replies (6)

frustedkay
frustedkay Vraag-eienaar
more options

I interesting note:

MAILBIRD uses port 993 for incoming mail but THUNDERBIRD uses port 143

When uses 143, it kept " checking capabilities...." then I changed to port 993 (like in MAILBIRD), it said "connected to.....mail," but then "timed out"

Any idea please???? help....extremely frustrated...

finitarry
finitarry
more options

http://kb.mozillazine.org/Password_rejected

frustedkay
frustedkay Vraag-eienaar
more options

Thanks for trying....but I million checked and retyped my username/password still not doing anything. I tried OUTLOOK, it worked...so now what's the problem???

Does that mean I have to abandon this Thunderbird from now on??

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

try disabling your anti virus while you configure your account. Many anti virus program mess up the process.

fbxmaid
fbxmaid
more options

I am having the same problem and disabling my anti-virus software did not help.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

@Fbxmaid. I assume your question is being dealt with here https://support.mozilla.org/en-US/questions/1036813