This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

FF33.1 on Win7 - clicking on a Yahoo search hit sometimes closes tab?

  • 3 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

more options

Example: Yahoo search "norton 360" - first few hits are Symantec and clicking any of them closes the tab. Clicking the Best Buy link works correctly...

Edit>>> My FF just updated to 33.1.1 and problem persists...

Example: Yahoo search "norton 360" - first few hits are Symantec and clicking any of them closes the tab. Clicking the Best Buy link works correctly... Edit>>> My FF just updated to 33.1.1 and problem persists...

Gewysig op deur c.s.c.

All Replies (3)

more options

c.s.c. Thank you for your question and your update. I understand that when you use yahoo search that the tabs sometimes close.

I used the search bar in the browser, where are you searching from? https://search.yahoo.com/search?p=norton+360&ei=UTF-8&fr=moz33 was the search url, it may be interesting to compare if its a url difference as well.

Have you tried a Firefox Reset? Refresh Firefox - reset add-ons and settings

more options

Well I just repeated the same search, from Yahoo Finance - Search Web button, and it's working correctly.

I can't say that Yahoo was a factor since that's usually the only search tool I use (Google always returns a boatload of extraneous garbage).

If it happens again I will try the reset and post an update including the search hit URL.

I've been using FF exclusively for 5+ years now and have had a few glitches but they always seem to get fixed within a release or 2...

Thank you, CC

more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.