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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

how to retrieve all info saved in my old sync account into the new sync one

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  • Laaste antwoord deur ffiore85

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Hello,

Yesterday I had to reinstall my ubuntu distro. I then tried to retrieve all info saved in Firefox https://account.services.mozilla.com/ but could not because Mozilla developed a new sync https://accounts.firefox.com/ feature. How could I solve this issue? I do not want to loose all the data I previously stored....

Thanks in advance

Hello, Yesterday I had to reinstall my ubuntu distro. I then tried to retrieve all info saved in Firefox https://account.services.mozilla.com/ but could not because Mozilla developed a new sync https://accounts.firefox.com/ feature. How could I solve this issue? I do not want to loose all the data I previously stored.... Thanks in advance

Gekose oplossing

Hello, here comes the solution I found. Install an old version of Firefox, connect with the old sync, wait till Firefox synchronizes all data, install a new version of Firefox and then follow https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync. Easy :)

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Gekose oplossing

Hello, here comes the solution I found. Install an old version of Firefox, connect with the old sync, wait till Firefox synchronizes all data, install a new version of Firefox and then follow https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync. Easy :)