This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Mozilla will not open, how can it be fixed?

  • 1 antwoord
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur philipp

more options

When I try to open Mozilla, I get a black screen and nothing comes up. It will not respond at all. I am having to use Internet Explorer to contact you.

When I try to open Mozilla, I get a black screen and nothing comes up. It will not respond at all. I am having to use Internet Explorer to contact you.

All Replies (1)

more options

hello Doctor915, please see if it is working correctly again when you update firefox to the latest version (that's 33.1.1 at the moment) which you can download from https://www.mozilla.org/firefox/all/