This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

  • 3 antwoorde
  • 2 hierdie probleem
  • 8 views
  • Laaste antwoord deur the-edmeister

more options

Firefox is crashing whenever opened. Google Chrome is doing the same. Internet Explorer opens fine, (as fine as IE could). Unable to open in Safe Mode.

Crash ID: bp-1d6c5872-296c-44bf-8fce-b198a2141130 Crash ID: bp-cc4f5298-5962-4de8-a722-612512141130

Firefox is crashing whenever opened. Google Chrome is doing the same. Internet Explorer opens fine, (as fine as IE could). Unable to open in Safe Mode. Crash ID: bp-1d6c5872-296c-44bf-8fce-b198a2141130 Crash ID: bp-cc4f5298-5962-4de8-a722-612512141130

All Replies (3)

more options

This is a crash with MediaBox (networksniffer.dll)

  • Firefox 33.1 Crash Report [@ networksniffer.dll@0x33f5 ]
more options

Ok... I went through my PC and removed MediaBox. I uninstalled, downloaded, and reinstalled Firefox. It's still crashing.

more options

Error reports ID #'s for the crashes since you removed Mediabox?