This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

TB 31.3.0 crashes when deleting emails

  • 1 antwoord
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Wayne Mery

Janiee
Janiee
more options

I am running (or rather trying to run) TB 31.3.0 on my new Win 8.1 computer. Every time I try to delete a message TB crashes. Antivirus is AVG Free 2015. I'm really new to Win 8.1 so need someone to talk me through any modifications to software and/or operating system.

How do I stop the crashing please?

Thank you.

I am running (or rather trying to run) TB 31.3.0 on my new Win 8.1 computer. Every time I try to delete a message TB crashes. Antivirus is AVG Free 2015. I'm really new to Win 8.1 so need someone to talk me through any modifications to software and/or operating system. How do I stop the crashing please? Thank you.

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

1. what is your crash ID? see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter#w_viewing-crash-reports

2. Does crash stop if you Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?