This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox update is causing maddening problems across every platform

  • 7 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur Pandoramelly

more options

Firefox has put out an update - presumably untested - which on MacBook Pro causes black-outs on YouTube, stupid behaviour on Facebook - its, not mine - eBay fails and a whole load of other stuff. WHY? How to fix?

Firefox has put out an update - presumably untested - which on MacBook Pro causes black-outs on YouTube, stupid behaviour on Facebook - its, not mine - eBay fails and a whole load of other stuff. WHY? How to fix?

All Replies (7)

more options

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

more options

Thank you. I have copied the raw data, which is...

{

 "application": {
   "name": "Firefox",
   "version": "34.0",
   "userAgent": "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:34.0) Gecko/20100101 Firefox/34.0",
   "supportURL": "https://support.mozilla.org/1/firefox/34.0/Darwin/en-US/",
   "numTotalWindows": 1,
   "numRemoteWindows": 0
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "modifiedPreferences": {
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size_cached_value": 358400,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.frecency_experiment": 4,
   "browser.places.smartBookmarksVersion": 7,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20141125180439",
   "browser.startup.homepage_override.mstone": "34.0",
   "browser.startup.homepage_override.buildID": "20141125180439",
   "browser.tabs.warnOnClose": false,
   "browser.tabs.loadInBackground": false,
   "browser.tabs.warnOnOpen": false,
   "dom.w3c_touch_events.expose": false,
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "34.0",
   "font.internaluseonly.changed": false,
   "media.gmp-gmpopenh264.lastUpdate": 1413442906,
   "media.gmp-gmpopenh264.version": "1.1",
   "media.gmp-manager.lastCheck": 1417716296,
   "network.cookie.prefsMigrated": true,
   "places.history.expiration.transient_current_max_pages": 104858,
   "places.database.lastMaintenance": 1417779606,
   "plugin.state.quicktime plugin": 2,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "plugin.state.java": 2,
   "plugin.importedState": true,
   "print.print_plex_name": "",
   "print.print_margin_top": "0.5",
   "print.print_paper_width": "  8.50",
   "print.print_resolution_name": "",
   "print.print_orientation": 0,
   "print.print_to_file": false,
   "print.print_paper_height": " 11.00",
   "print.print_scaling": "  1.00",
   "print.print_unwriteable_margin_right": 13,
   "print.print_command": "",
   "print.print_duplex": 0,
   "print.print_reversed": false,
   "print.print_unwriteable_margin_left": 13,
   "print.print_unwriteable_margin_bottom": 20,
   "print.print_paper_size_unit": 0,
   "print.print_margin_right": "0.5",
   "print.print_oddpages": true,
   "print.print_bgcolor": true,
   "print.print_bgimages": true,
   "print.print_downloadfonts": false,
   "print.print_evenpages": true,
   "print.print_margin_left": "0.5",
   "print.print_colorspace": "",
   "print.print_shrink_to_fit": true,
   "print.print_unwriteable_margin_top": 12,
   "print.print_paper_name": "",
   "print.print_margin_bottom": "0.5",
   "print.print_in_color": true,
   "print.print_paper_size_type": 1,
   "print.print_page_delay": 50,
   "print.print_paper_data": 0,
   "print.print_resolution": 0,
   "privacy.sanitize.timeSpan": 0,
   "privacy.sanitize.migrateFx3Prefs": true,
   "privacy.cpd.offlineApps": true,
   "security.warn_viewing_mixed": false,
   "security.disable_button.openDeviceManager": false,
   "storage.vacuum.last.places.sqlite": 1416046289,
   "storage.vacuum.last.index": 1
 },
 "lockedPreferences": {},
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "OpenGL",
   "windowLayerManagerRemote": true,
   "adapterDescription": "",
   "adapterVendorID": "0x8086",
   "adapterDeviceID": "0x 166",
   "adapterRAM": "",
   "adapterDrivers": "",
   "driverVersion": "",
   "driverDate": "",
   "webglRenderer": "Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine",
   "info": {
     "AzureCanvasBackend": "quartz",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "none",
     "AzureContentBackend": "quartz"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.7",
     "version": "4.10.7"
   },
   "NSS": {
     "minVersion": "3.17.2 Basic ECC",
     "version": "3.17.2 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.17.2",
     "version": "3.17.2"
   },
   "NSSSSL": {
     "minVersion": "3.17.2 Basic ECC",
     "version": "3.17.2 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.17.2 Basic ECC",
     "version": "3.17.2 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "extensions": [
   {
     "name": "Adblock Edge",
     "version": "2.1.6",
     "isActive": true,
     "id": "{fe272bd1-5f76-4ea4-8501-a05d35d823fc}"
   },
   {
     "name": "Adblock Plus",
     "version": "2.6.6",
     "isActive": true,
     "id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
   },
   {
     "name": "Flashblock",
     "version": "1.5.17",
     "isActive": true,
     "id": "{3d7eb24f-2740-49df-8937-200b1cc08f8a}"
   }
 ],
 "experiments": []

}

more options

I do use Adblocker plus, as go a bit mental after onslaught of pop-up and other junk.

more options

i think the flashblock addon is known to cause issues on the new version, please try disabling it. as an alternative you could use an addon like https://addons.mozilla.org/firefox/addon/click-to-play-per-element/

more options

Thanks Philip, Is the Flashblock add on part of Adblocker, or bit of Firefox?

more options

I can try opening Adblocker on Facebook and Youtube, otherwise will have to revert to that clunking horror, Safari.

more options

There is an 'unblocker' available from Firefox/Mozilla, which allows you to watch 'blocked videos on Youtube and Facebook', but it is currently blocked - by Firefox!

I think I'll have to switch to Safari, as I'm not up to reconfiguring the entire flipping thing. Thanks for your help though, and if you have a direct line to Firefox, a message along the lines of 'If it ain't broken...'.