This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can only install on Windows 7 in Administrator Mode, then doesn't receive links clicked in other programmes

  • 2 antwoorde
  • 1 het hierdie probleem
  • 3 views
  • Laaste antwoord deur dancapp

more options

I had Firefox installed on my Windows 7 system fine, but the automatic update never worked ("The partial update could not be completed...") until I manually started firefox in administrator mode. The solution I found (on this forum) was to simply reinstall firefox.

So I downloaded the latest stub file and uninstalled my existing firefox install. Then I click the stub exe and literally nothing happens - no error message, just nothing. The solution I find to this is to download the full non-stub exe, turn off my anti-virus and try installing that. I click the non-stub exe, get asked to confirm 'Run', then it unpackages and... does nothing. Again. No error, the process just disappears and I'm left back at square one.

I know from experience with problems installing other programmes that I can usually solve it by running the install exe in administrator mode, but I wanted to avoid this for the reason I'm about to explain:

I installed firefox in administrator mode and it worked just fine. Problem is, when I use firefox now it seems to automatically be an 'elevated', 'administrator' version of the program and does not communicate properly with the rest of my system. For example, if I click a link in an email (in Thunderbird), even though firefox is my default browser, nothing happens - the link doesn't get sent to firefox. I have to manually copy and paste it into the browser. This is exactly what would happen on my last installation of firefox when I would sometimes start the program in administrator mode in order to let the auto update work properly.

I've not had any firefox updates since this latest install but I suspect I may have the very same problem that caused me to do all this in the first place - auto updates failing every time. Even if not there's still a big problem here.

Any suggestions?

PS: My account is an admin account, on Windows 7, and I've googled for hours and found similar issues reported but no cast iron solution.

I had Firefox installed on my Windows 7 system fine, but the automatic update never worked ("The partial update could not be completed...") until I manually started firefox in administrator mode. The solution I found (on this forum) was to simply reinstall firefox. So I downloaded the latest stub file and uninstalled my existing firefox install. Then I click the stub exe and literally nothing happens - no error message, just nothing. The solution I find to this is to download the full non-stub exe, turn off my anti-virus and try installing that. I click the non-stub exe, get asked to confirm 'Run', then it unpackages and... does nothing. Again. No error, the process just disappears and I'm left back at square one. I know from experience with problems installing other programmes that I can usually solve it by running the install exe in administrator mode, but I wanted to avoid this for the reason I'm about to explain: I installed firefox in administrator mode and it worked just fine. Problem is, when I use firefox now it seems to automatically be an 'elevated', 'administrator' version of the program and does not communicate properly with the rest of my system. For example, if I click a link in an email (in Thunderbird), even though firefox is my default browser, nothing happens - the link doesn't get sent to firefox. I have to manually copy and paste it into the browser. This is exactly what would happen on my last installation of firefox when I would sometimes start the program in administrator mode in order to let the auto update work properly. I've not had any firefox updates since this latest install but I suspect I may have the very same problem that caused me to do all this in the first place - auto updates failing every time. Even if not there's still a big problem here. Any suggestions? PS: My account is an admin account, on Windows 7, and I've googled for hours and found similar issues reported but no cast iron solution.

All Replies (2)

more options

hello dancapp, since this can sometimes be caused by malware active on a system, please run a scan with different security tools like the free version of malwarebytes, adwcleaner & microsoft safety scanner.

Troubleshoot Firefox issues caused by malware

more options

Thanks Philip. I tried that before installation and it didn't help. However, I can now click into Firefox from external links, but am yet to receive an auto update so not sure if the entirety of my problem is fixed yet or not.