This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Sound goes off, goes bad then effects the PC

  • 7 antwoorde
  • 4 hierdie probleem
  • 4 views
  • Laaste antwoord deur senemenes

more options

I'm a tumblr user and I spend most of my time there on my computer. Recently videos sounds started to go off after a few loops. Then it completely goes off or goes bad like the audio damaged terribly. Even the system slows down. When I checked other sites their sounds are bad too and even chrome or something I listen from winamp gets effected. I checked my sound settings and try to test the sound then I got an error messege saying "Failed to play test tone". It gets normal after restart.

So I thought it's hopeless and I was even thinking of formatting my pc. But when I used chrome all day I didn't encounter this problem at all.

I'm a tumblr user and I spend most of my time there on my computer. Recently videos sounds started to go off after a few loops. Then it completely goes off or goes bad like the audio damaged terribly. Even the system slows down. When I checked other sites their sounds are bad too and even chrome or something I listen from winamp gets effected. I checked my sound settings and try to test the sound then I got an error messege saying "Failed to play test tone". It gets normal after restart. So I thought it's hopeless and I was even thinking of formatting my pc. But when I used chrome all day I didn't encounter this problem at all.

All Replies (7)

more options

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

more options

Unfortunately that didn't help :( The vines and videos has no sound after a while. And I'm getting "Failed to play test tone" error message again.

more options

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

more options

FredMcD said

If you have problems with current Shockwave Flash plugin versions then check this:
  • see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
  • disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
more options

I don't have graphics card. I already tried the second option and for the third one it's a bit complicated but I don't think that'll work either. I've already uninstalled both mozilla and flashplayer (using Revo Uninstaller) and reinstalled again.

I think I'll quit using mozilla. That seems to be the only solution :S I was encountering a lot of crashings in a day anyway.

more options

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

more options

cor-el said

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Sound is not available in safe mode. So I can't check if it works or not.