This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox Asks for Unnecessary Master Password Upon Every Startup

  • 8 antwoorde
  • 26 hierdie probleem
  • 8 views
  • Laaste antwoord deur the-edmeister

more options

Upon start up, Firefox unnecessarily asks for my master password every time. My home page (Google Finance) does not require a password. This occurs in safe mode as well. This is annoying and time wasting. I have to X-out the master password request window about 10 seconds after I start Firefox. Why does it do this? ... Firefox did not used to do this.

Upon start up, Firefox unnecessarily asks for my master password every time. My home page (Google Finance) does not require a password. This occurs in safe mode as well. This is annoying and time wasting. I have to X-out the master password request window about 10 seconds after I start Firefox. Why does it do this? ... Firefox did not used to do this.

Gekose oplossing

Are you using Sync?

The Sync version used in Firefox 34 and later uses the password manager to store the name (e-mail) and password to be used to connect to the Sync server.

Previous Firefox versions stored this data in the signedInUser.json file in the profile folder, but the current version only stores the sessionToken in this file and needs the password manager for the password.

Lees dié antwoord in konteks 👍 10

All Replies (8)

more options

Hello,

Does firefox show multiple master password prompt? According to master password it does ask for master password once every session so that it can retrieve saved info protected by password.

you can check the add-on below.

The Addon

But even this addon will ask for password once at startup (just once for that session).

For even more info read the content below:

The additional content.

Hope it helps.

more options

The cited solutions involve either removing the Master Password, or using an add-on which requires an initial password. Neither is a true solution to the problem. If I remove the use of a Master Password and my machine were stolen, then the passwords would be accessible to a thief. So, I do want a Master Password. The question ... and problem ... is this: why does Firefox request a password upon startup when it does not yet need one? And, how can this be turned off? From my memory, it did not used to do that.

more options

Gekose oplossing

Are you using Sync?

The Sync version used in Firefox 34 and later uses the password manager to store the name (e-mail) and password to be used to connect to the Sync server.

Previous Firefox versions stored this data in the signedInUser.json file in the profile folder, but the current version only stores the sessionToken in this file and needs the password manager for the password.

more options

Excellent analysis! Yes, I was using Sync. By turning off Sync, Firefox no longer asks for the password upon start up. Problem solved, however, I think this is an issue for a developer to follow up on. Now, I will only turn on Sync when I want to use it. New Question: how does Sync work? Does it store my data in the cloud somewhere? And, is it thus insecure?

more options

The currently used new Sync version still use the Sync key to encrypt data locally before uploading, but this Sync key is generated internally from the password of your Firefox account, so you no longer need to worry about it. This means that the Sync key changes when you change the password of the Firefox account and you lose all data stored on the Sync server when doing that.


more options

Thank you for the clear and detailed information.

more options

I do not use sync and still have the problem. The window pops up numerous times while navigating the web, which it did not do previously, but I don't know which version it started in.

more options

rockinjpranch,

Please start your own support thread here: https://support.mozilla.org/en-US/questions/new