This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

FF won't shutdown. Must force quit.

  • 1 antwoord
  • 2 hierdie probleem
  • 1 view
  • Laaste antwoord deur FredMcD

more options

Ever since updating to FF 34.0.5 (Mac OSX 10.6.8) Firefox no longer shuts down cleanly. In most cases, FF will hang indefinitely, and OSX reports "Application not responding", and I have to Force Quit Firefox. When it's stuck, you can hear the HD working away, so something is going on with FF. As I said, this is new with 34.0.5.

Thanks, J

Ever since updating to FF 34.0.5 (Mac OSX 10.6.8) Firefox no longer shuts down cleanly. In most cases, FF will hang indefinitely, and OSX reports "Application not responding", and I have to Force Quit Firefox. When it's stuck, you can hear the HD working away, so something is going on with FF. As I said, this is new with 34.0.5. Thanks, J

All Replies (1)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift (Mac Options) > key, and then starting Firefox.

Then, after a short time, close it. Is the problem still there?


From what I have been reading from other posts on this forum, the issue may be caused by the clear history settings. It was suppose to have been fixed in v30.

Type about:preferences#privacy <enter> in the address bar.

The button next to History, select Use Custom Settings.

At the bottom of the page, turn on Clear History When Firefox Closes. At the far right, press the Settings button. Turn on ONLY Cache and Form And Search History leaving the others off.