This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

All incoming messages display as plain text

more options

I've just installed Thunderbird and it's not displaying any incoming messages with html. Nor does it allow me to click any links in the incoming messages. When I click the links nothing happens.

Could this be because I've installed Enigmail as my encryption add on? If this is causing the problem, do I have other options in order to display html & be able to click on links within messages?

I've just installed Thunderbird and it's not displaying any incoming messages with html. Nor does it allow me to click any links in the incoming messages. When I click the links nothing happens. Could this be because I've installed Enigmail as my encryption add on? If this is causing the problem, do I have other options in order to display html & be able to click on links within messages?

Gekose oplossing

re: not displaying any incoming messages with html.

Do you have this setting ? 'View' > 'Message Body as ' > 'Original HTML'

BTW - you may prefer to see all the toolbars. They can be enabled - see image below.

Lees dié antwoord in konteks 👍 2

All Replies (3)

more options

Gekose oplossing

re: not displaying any incoming messages with html.

Do you have this setting ? 'View' > 'Message Body as ' > 'Original HTML'

BTW - you may prefer to see all the toolbars. They can be enabled - see image below.

more options

re : Nor does it allow me to click any links in the incoming messages.

Have you set up your default browser?

more options

Thanks so much. That fixed it. I spent hours looking for a solution & you had it right at your fingertips! Thanks.