This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

trying to log onto my bank get Error code: ssl_error_inappropriate_fallback_alert. Works ok using I.E.

  • 5 antwoorde
  • 7 hierdie probleem
  • 10 views
  • Laaste antwoord deur europaguy

europaguy
europaguy
more options

The above nearly says it all - but at present only getting this error on this computer on ONE of my banks. On my netbook I get this on other sites, including the virgin.net site.

As I only get this error using Firefox I assume it is an error within Firefox.

The above nearly says it all - but at present only getting this error on this computer on ONE of my banks. On my netbook I get this on other sites, including the virgin.net site. As I only get this error using Firefox I assume it is an error within Firefox.

Gekose oplossing

philipp said

thanks, can you try to disable ssl scanning in bitdefender's options and see if this is making a difference? http://www.bitdefender.com/support/what-to-do-when-security-certificates-cannot-be-verified-installed-1090.html

The problem was SSL Scanning in Bitdefender and they say there will be an update shortly to rectify the issue. I just had to open the Bitdefender interface, go to Protection, then web Protection and switch off SSL Scanning. Thanks for your help

Lees dié antwoord in konteks 👍 1

All Replies (5)

philipp
philipp
  • Moderator
more options

hi europaguy, which security program are you using?

FredMcD
FredMcD
more options

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

http://kb.mozillazine.org/Error_loading_websites

This Connection is Untrusted is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings. https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

europaguy
europaguy Vraag-eienaar
more options

philipp said

hi europaguy, which security program are you using?

Bitdefender Total Security 2015

philipp
philipp
  • Moderator
more options

thanks, can you try to disable ssl scanning in bitdefender's options and see if this is making a difference? http://www.bitdefender.com/support/what-to-do-when-security-certificates-cannot-be-verified-installed-1090.html

europaguy
europaguy Vraag-eienaar
more options

Gekose oplossing

philipp said

thanks, can you try to disable ssl scanning in bitdefender's options and see if this is making a difference? http://www.bitdefender.com/support/what-to-do-when-security-certificates-cannot-be-verified-installed-1090.html

The problem was SSL Scanning in Bitdefender and they say there will be an update shortly to rectify the issue. I just had to open the Bitdefender interface, go to Protection, then web Protection and switch off SSL Scanning. Thanks for your help