This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Crash

  • 1 antwoord
  • 3 hierdie probleem
  • 17 views
  • Laaste antwoord deur guigs

Richardn_ku
Richardn_ku
more options

Why does it keep on crashing on my HTC One Android phone? Why is it when I restart my phone, everything closes out?

Why does it keep on crashing on my HTC One Android phone? Why is it when I restart my phone, everything closes out?

All Replies (1)

guigs
guigs
more options

When you restart your phone, all items in memory are going to be removed. However it is not expected for Firefox to crash. If there are crash reports on the url page about:crashes please copy and paste the last 5 reports for further investigation.

However if it crashes on start up, please consider a reinstall of Firefox for Android.