This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Cannot load FoxFire

  • 2 antwoorde
  • 1 het hierdie probleem
  • 7 views
  • Laaste antwoord deur Jayhawk714

Jayhawk714
Jayhawk714
more options

When I try to download and install FoxFire I get two messages. One says that FoxFire is running but not responding and to close it. The second message says my profile can't be found.

I have gone into the control panel and uninstalled FoxFire. I also did a search of my hard drive for any thing with Mozilla or FoxFire in it and deleted them. I did this AFTER the first time I got the messages. So I don't no where the "other" FoxFire is or how it could "running". I also ran my Register cleaning program after uninstalling FoxFire.

Any and all help will be greatly appreciated,

Duane

When I try to download and install FoxFire I get two messages. One says that FoxFire is running but not responding and to close it. The second message says my profile can't be found. I have gone into the control panel and uninstalled FoxFire. I also did a search of my hard drive for any thing with Mozilla or FoxFire in it and deleted them. I did this AFTER the first time I got the messages. So I don't no where the "other" FoxFire is or how it could "running". I also ran my Register cleaning program after uninstalling FoxFire. Any and all help will be greatly appreciated, Duane

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

See also:

This is usually caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create a new default profile or reuse an existing profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile
Jayhawk714
Jayhawk714 Vraag-eienaar
more options

Jayhawk714 said

When I try to download and install FoxFire I get two messages. One says that FoxFire is running but not responding and to close it. The second message says my profile can't be found. I have gone into the control panel and uninstalled FoxFire. I also did a search of my hard drive for any thing with Mozilla or FoxFire in it and deleted them. I did this AFTER the first time I got the messages. So I don't no where the "other" FoxFire is or how it could "running". I also ran my Register cleaning program after uninstalling FoxFire. Any and all help will be greatly appreciated, Duane

I found I have some missing folders. The main one is the AppData folder. And of course without that I have no access to the IM folders. So what do I?