This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

computer shut down uninstalling old Thunderbird,while re-installing, it keeps on saying it must remove old Thunderbird and reboot, nothing happens - HELP

  • 4 antwoorde
  • 1 het hierdie probleem
  • 1 view
  • Laaste antwoord deur DenverBruce

more options

Tried removing older version, computer turned off while doing so. Program no longer appears but when attempting to install new version, I keep getting the message taht teh old version must be removed by re-booting,. I re-boot but still blocked from a re install

Tried removing older version, computer turned off while doing so. Program no longer appears but when attempting to install new version, I keep getting the message taht teh old version must be removed by re-booting,. I re-boot but still blocked from a re install

Gekose oplossing

Computer > OS (C:) >Program Files or if using 64 bit look here: Computer > OS (C:) > Program Files (x86)

Is there any Folder called 'Mozilla Thunderbird' ?

Lees dié antwoord in konteks 👍 1

All Replies (4)

more options

re : Tried removing older version, computer turned off while doing so

How can you uninstall something with the computer switched off?

Have you done this? In Windows to uninstall a program:

  • Control Panel > Programs & Features.
  • Select Mozilla Thunderbird
  • click on uninstall
more options

Yes, I did that but still will not install properly. Thanks for the thought

more options

Gekose oplossing

Computer > OS (C:) >Program Files or if using 64 bit look here: Computer > OS (C:) > Program Files (x86)

Is there any Folder called 'Mozilla Thunderbird' ?

Gewysig op deur Toad-Hall

more options

Thanks for allowing me to get back to taking care of work instead of my wife's computer - which I am an amateur on !!!