Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox not working on www.ny1.com

  • 3 antwoorde
  • 1 het hierdie probleem
  • 33 views
  • Laaste antwoord deur cor-el

kath3
kath3
more options

Tried everything. Only this one site will not play video with Firefox. Never had this problem until yesterday after I updated Java.

I've refreshed firefox, uninstalled all plugins, reinstalled TWICE. Disabling plugins like adblock do not resolve the issue.

All that displays is a black screen where the video should play.

Video plays on all other sites. Also can play the video on same laptop using safari.

Tried everything. Only this one site will not play video with Firefox. Never had this problem until yesterday after I updated Java. I've refreshed firefox, uninstalled all plugins, reinstalled TWICE. Disabling plugins like adblock do not resolve the issue. All that displays is a black screen where the video should play. Video plays on all other sites. Also can play the video on same laptop using safari.
Aangehegde skermkiekies

All Replies (3)

carbohydrates
carbohydrates
more options

If video plays fine on other sites, it is probably not a problem with firefox. It sounds like a problem with that website. Perhaps contact their support?

edit: unhelpful/misleading comments removed by moderator

Gewysig op deur philipp

philipp
philipp
  • Moderator
more options

hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Try to disable hardware acceleration in Firefox.

You can also try to disable hardware acceleration in the Flash player and disable protected mode in the Flash player See also: