This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I am unable to read posted comments on any news article. Why?

  • 7 antwoorde
  • 2 hierdie probleem
  • 9 views
  • Laaste antwoord deur cor-el

more options

When I read news articles and the article posts the number of comments left, I cannot access those comments. Each time, regardless of the publication, a blank space appears where the comments should appear. (I have had to ask friends to cut and paste the comments to send to me, since they clearly display on their computers.) How do I fix this?

When I read news articles and the article posts the number of comments left, I cannot access those comments. Each time, regardless of the publication, a blank space appears where the comments should appear. (I have had to ask friends to cut and paste the comments to send to me, since they clearly display on their computers.) How do I fix this?

All Replies (7)

more options

hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

more options

Pardon my ignorance, but how do I launch firefox in safe mode?

more options

no worries, this is getting explained in the article i've posted in my prior reply.

more options

Thanks, Philipp: I will give that a try.

more options

Disable Ghostery and/or adblock and/or noscript for that site. You're probably doing it to yourself.

more options

I have the same problem with https://www.yahoo.com/politics. I have tried disabling ALL add-ons, didn't solve it. Neither did clearing cookies, cache, etc or rebooting Windows 7. No problem with all other yahoo sites, only yahoo.politics. Very frustrating, because I have to switch to google chrome just for it.

more options

Hi onkobo

Could you please start a new thread for your question?

Then you can provide more information like your operating system and installed extensions and installed plugins.

You can check the Web Console (Firefox/Tools > Web Developer) for error messages.

You can check the Network tab is blocked (i.e. has a file size zero).