This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

31.5 isn't working for me now

  • 4 antwoorde
  • 6 hierdie probleem
  • 5 views
  • Laaste antwoord deur HTHJR

HeidiP
HeidiP
more options

I installed the newest upgrade last night, and now my email isn't working. I am now getting this when I open the application.

"Unable to connect

The connection was refused when attempting to contact live.mozillamessaging.com. 

   The site could be temporarily unavailable or too busy. Try again in a few moments.
   If you are unable to load any pages, check your computer's network connection.
   If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the Web."

When I try manually to check messages, everything hangs.

All other apps are working online, so I know it's not my connection. What's happened?

I installed the newest upgrade last night, and now my email isn't working. I am now getting this when I open the application. "Unable to connect The connection was refused when attempting to contact live.mozillamessaging.com. The site could be temporarily unavailable or too busy. Try again in a few moments. If you are unable to load any pages, check your computer's network connection. If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the Web." When I try manually to check messages, everything hangs. All other apps are working online, so I know it's not my connection. What's happened?

Gekose oplossing

You have not mentioned whether you have followed the instructions in the error message: If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the Web

Example: I use Norton Anti-Virus/Firewall. Sometimes, after an update, Norton still thinks it can allow only the previous version, so you get the kind of error message you are seeing. I then have to close Thunderbird and access Norton. Settings > Network > Smart Firewall > Program Rules Locate Thunderbird and set to 'Allow' On one occassion, I have had to block, ok and then reset to Allow.

If you use another Firewall/Anti-virus program, then there will be similar settings. So check this first.

Lees dié antwoord in konteks 👍 5

All Replies (4)

HeidiP
HeidiP Vraag-eienaar
more options

Oh, and wanted to add that I have restarted in safe mode, and seen the same error message and experienced the same problems accessing my email.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Gekose oplossing

You have not mentioned whether you have followed the instructions in the error message: If your computer or network is protected by a firewall or proxy, make sure that Thunderbird is permitted to access the Web

Example: I use Norton Anti-Virus/Firewall. Sometimes, after an update, Norton still thinks it can allow only the previous version, so you get the kind of error message you are seeing. I then have to close Thunderbird and access Norton. Settings > Network > Smart Firewall > Program Rules Locate Thunderbird and set to 'Allow' On one occassion, I have had to block, ok and then reset to Allow.

If you use another Firewall/Anti-virus program, then there will be similar settings. So check this first.

HeidiP
HeidiP Vraag-eienaar
more options

Thank you, that was it!

HTHJR
HTHJR
more options

Thank you for the help. This worked for me too.

HTH