Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Mouse Vertical scroll value resets(to 1) when firefox is force closed

  • 3 antwoorde
  • 2 hierdie probleem
  • 9 views
  • Laaste antwoord deur HoustonD

HoustonD
HoustonD
more options

Hey,

i hope someone have an answer to this problem.

My windows vertical scroll mouse setting is set to 5. The problem is that if/when firefox crashes or is force closed then this value is reset to 1.

have tried same approach with all other browsers, and many programs, but firefox is the only one that actually resets this value.

i cannot find anything in about:config that should set it to 1 in case of crashes etc.

i have tried to re-install both my mouse driver, my touch-pad driver(laptop Synaptics). and tried to reinstall firefox. even after reinstalling windows it still persists in this matter.

i have an Asus G74sx laptop running windows 7 Ultimate

hope anyone can shed some light as to why the problem occurs ?

/Houston

Hey, i hope someone have an answer to this problem. My windows vertical scroll mouse setting is set to 5. The problem is that if/when firefox crashes or is force closed then this value is reset to 1. have tried same approach with all other browsers, and many programs, but firefox is the only one that actually resets this value. i cannot find anything in about:config that should set it to 1 in case of crashes etc. i have tried to re-install both my mouse driver, my touch-pad driver(laptop Synaptics). and tried to reinstall firefox. even after reinstalling windows it still persists in this matter. i have an Asus G74sx laptop running windows 7 Ultimate hope anyone can shed some light as to why the problem occurs ? /Houston

All Replies (3)

guigs
guigs
more options

Hi Houston, I have not seen this issue before. Sorry for the delay in response. However there are general troubleshooting issues for preferences not saving: How to fix preferences that won't save

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you have any security software that could cause this?

Do you keep all other settings of changes made to options?

Did you verify that there isn't a new profile created?

HoustonD
HoustonD Vraag-eienaar
more options

Hi guigs2, thanks for replying. problem is that this isn't a firefox preference but a windows preference that gets affected when firefox crashes or is force closed.

and the the windows preference is saved, it just gets reset when above happens.

Cor-el, thanks for replying. i have microsoft security essentials, and have had AVG, but uninstalled to check if that was the culprit, but wasn't.

And checked profiles, and no new profiles exist(only have 1 profile), so that isn't the issue either.

any other ideas ? :-) have had this problem with firefox ever since i started using firefox serveral years ago, so it isn't a version problem either but a general problem. and the problem only arises with firefox, and haven't been able to imitate it with any other software what so ever.