Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Cannot load Firefox AT ALL...can't find/access profile?

  • 2 antwoorde
  • 2 hierdie probleem
  • 24 views
  • Laaste antwoord deur cor-el

Robin110966
Robin110966
more options

Get an error upon program removal/reinstall:

Your Firefox profile cannot be loaded. It may be missing or inaccessible.

Get an error upon program removal/reinstall: Your Firefox profile cannot be loaded. It may be missing or inaccessible.

All Replies (2)

crislevin
crislevin
more options

if you don't mind losing your data (password, bookmark, history), you can goto firefox profile folder and delete everything.

https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data?redirectlocale=en-US&redirectslug=Profiles

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

This is usually caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create a new default profile or reuse an existing profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile