This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Just received an alert claiming to be from Firefox Re Adware stated I must call XXX right away. Real or scam?

  • 1 antwoord
  • 1 het hierdie probleem
  • 2 views
  • Laaste antwoord deur philipp

more options

Just received an alert claiming to be from Firefox Re Adware stated I must call XXX right away. Real or scam?

edit: harmful information removed (philipp)

Just received an alert claiming to be from Firefox Re Adware stated I must call XXX right away. Real or scam? <sub>edit: harmful information removed (philipp)</sub>

Gewysig op deur philipp

All Replies (1)

more options

hello, this is scam as firefox will never display such alerts.

this is an issue that may be caused by adware that is already on your pc though, so please take some precautions:

  1. go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
  2. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

Troubleshoot Firefox issues caused by malware