This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

In addition to mozilla being unresponsive several times a day, two days in a row I cannot close a tab or any tab. I have to restart my computer when this happen

  • 1 antwoord
  • 1 het hierdie probleem
  • 4 views
  • Laaste antwoord deur FredMcD

texasblonde
texasblonde
more options

Two days in a row besides mozilla being unresponsive several times a day, my tabs freeze. I cannot close them. I can tap on the "x" for the tab and it will not close. I have to restart my computer with all the tabs open. I only had two tabs open when it froze.

Two days in a row besides mozilla being unresponsive several times a day, my tabs freeze. I cannot close them. I can tap on the "x" for the tab and it will not close. I have to restart my computer with all the tabs open. I only had two tabs open when it froze.

All Replies (1)

FredMcD
FredMcD
more options

Have you updated to Firefox 36.0.1 ?

What were you doing at the time? The same site? Different sites?

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.