This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

I start up Firefox and its taken over by Yahoo and ads

more options

I try to open my Firefox browser and it has been taken over by a Yahoo search page and when I try to go to other pages I get all these ads. It also has changed my home page and I try to reset it but its a no go. What do I do. I am forced to use Chrome until I can figure this invasion by Yahoo out :( Please help me get out of this Yahoo hell! Thanks and God Bless you Garret

I try to open my Firefox browser and it has been taken over by a Yahoo search page and when I try to go to other pages I get all these ads. It also has changed my home page and I try to reset it but its a no go. What do I do. I am forced to use Chrome until I can figure this invasion by Yahoo out :( Please help me get out of this Yahoo hell! Thanks and God Bless you Garret

All Replies (4)

more options

hello, this sounds like a problem possibly caused by adware on your pc.

  1. please go to the firefox menu ≡ > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc).
  2. also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there.
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner, which are specialised in adware and browser hijackers.

Remove a toolbar that has taken over your Firefox search or home page Troubleshoot Firefox issues caused by malware

more options

It did not work! I want to know the jerk who came up with this ad ware. I cannot at all use my Firefox because of these issues!

more options

could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

more options

Also, bear in mind that adware programs may have innocent names to try to fly under the radar. Try sorting the list by date to spot those. Here's how:

Open the Windows Control Panel, Uninstall a Program. After the list loads, click the "Installed on" column heading to group the infections, I mean, additions, by date. This helps surface undisclosed bundle items that snuck in with some software you agreed to install. Take out as much trash as possible there.

Also, did you allow time for the malware cleaners to run? The free ones listed in our support article (Troubleshoot Firefox issues caused by malware) usually take considerable time to run. If they finish quickly and especially if they require payment, you may have a serious infection. I suggest the specialized forums listed in the article in that case.