This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

how to keep live chat window from minimizing and stay open while browsing on tab

cnorini
cnorini
more options

while using a live chat window and trying to also access information on the same tab I have it open in or any other tab, the chat window minimizes to the tray and does not reopen automatically. To open you must re access it from the tray and as soon as you search elsewhere for info, it minimizes again! Very annoying when trying to troubleshoot and get help through a chat window. I want the window to stay open so I can access the information I need and chat at the same time.

while using a live chat window and trying to also access information on the same tab I have it open in or any other tab, the chat window minimizes to the tray and does not reopen automatically. To open you must re access it from the tray and as soon as you search elsewhere for info, it minimizes again! Very annoying when trying to troubleshoot and get help through a chat window. I want the window to stay open so I can access the information I need and chat at the same time.

All Replies (3)

user1192079
user1192079
more options

Okay, let me try and fix this issue remotely.

Gewysig op deur user1192079

user1192079
user1192079
more options

Try clicking the tab at the top and moving it around than resize it to fit with the live chat. 2. What is this livechat??

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

When you say chat minimizes to the tray, do you mean the Windows "notification area" or "system tray" down on the Taskbar, or a tray within Firefox itself, for example, created by an add-on and positioned on the Add-on bar (which is a feature which can be added by an add-on)?