This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Thunderbird seems to corrupt / damage certain PDF files

  • 1 antwoord
  • 2 hierdie probleem
  • 8 views
  • Laaste antwoord deur sfhowes

WebUser
WebUser
more options

Lately I have experienced trouble with receiving certain PDF files. (I say certain because it does not happen to all PDF files I have received).

I can download and save them normally but they will not open and simply say they are corrupt and unrepairable. After some testing I pinpointed it to being an issue with Thunderbird as an e-mail with a pdf file could be opened on other e-mail accounts but the file still showed up as corrupt on thunderbird.

Steps in which the issue occurs:

> Receiving an e-mail with a PDF file > opening and/or saving the file

Result:

> Damaged/Corrupt file

Expected result:

> The correct and working PDF File.

Lately I have experienced trouble with receiving certain PDF files. (I say certain because it does not happen to all PDF files I have received). I can download and save them normally but they will not open and simply say they are corrupt and unrepairable. After some testing I pinpointed it to being an issue with Thunderbird as an e-mail with a pdf file could be opened on other e-mail accounts but the file still showed up as corrupt on thunderbird. Steps in which the issue occurs: > Receiving an e-mail with a PDF file > opening and/or saving the file Result: > Damaged/Corrupt file Expected result: > The correct and working PDF File.

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Open Tools/Options/Advanced/General/Config. editor and paste mail.server.default.fetch_by_chunks into the Search box. If the value is true, double-click it to make it false, and see if that makes any difference.