This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

i cannot start firefox with message your firefox profile cannot be loaded. It may be missing or inaccessible

  • 2 antwoorde
  • 3 hierdie probleem
  • 10 views
  • Laaste antwoord deur cor-el

tonygiang
tonygiang
more options

i cannot start Firefox with message "YOUR FIREFOX PROFILE CANNOT BE LOADED. IT MAY BE MISSING OR INACCESSIBLE"

i cannot start Firefox with message "YOUR FIREFOX PROFILE CANNOT BE LOADED. IT MAY BE MISSING OR INACCESSIBLE"

All Replies (2)

ideato
ideato
more options

Hello tonygiang, please see : How to run Firefox when your profile is missing or inaccessible

thank you

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This is usually caused by a problem with the profiles.ini file and the profile marked as Default=1 in this file is no longer present on the hard drive.

  • Windows: %AppData%\Mozilla\Firefox\
    C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
  • Linux: ~/.mozilla/firefox/
  • Mac: ~/Library/Application Support/Firefox/

You can use one of these to make Firefox create a new default profile or reuse an existing profile:

  • Delete the profiles.ini file to force Firefox to create a new default profile
  • Use the Profile Manager to create a new profile
    Use "Choose Folder" when you create a new profile to select the location of a lost profile and recover this profile