This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Firefox crashes

elliebrown14
elliebrown14
more options

firefox is always crashing upon start up. i have tried all troubleshooting instructions. this does not happen in safemode. i am unable to troubleshoot all plugins in safemode.

this is the report for the latest crash: Crash ID: bp-1a68a19a-8176-4545-9a7a-f9c7d2150417.

please help, everything is up to date.

firefox is always crashing upon start up. i have tried all troubleshooting instructions. this does not happen in safemode. i am unable to troubleshoot all plugins in safemode. this is the report for the latest crash: Crash ID: bp-1a68a19a-8176-4545-9a7a-f9c7d2150417. please help, everything is up to date.

All Replies (2)

FredMcD
FredMcD
more options

Please post all of your crash reports. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Product Firefox Version 37.0.1

Release Channel OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature CCreateDeviceCache

The crash happen when you started Firefox, or after?

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration. Then restart Firefox.

Poke around safe web sites. Are there any problems?

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Try starting Firefox in its Safe Mode:

Hold down the Shift key when starting Firefox.

A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Next, try making this setting change:

(1) Type or paste about:config in the address bar and press Enter. Click the button promising to be careful.

(2) In the search box above the list, type or paste d11 and pause while the list is filtered

(3) Double-click the layers.d3d11.disable-warp preference to switch it from false to true

If you can make that change before Firefox crashes, does it make any difference when you close Firefox and start it up again normally? (This suggestion is based on the bug linked in your crash report.)