This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

how can i get the authenticity of facebook to change

johnny.moore2754
johnny.moore2754
more options

so im using a public wifi connection. when i try to go to facebook it says  : SECURE CONNECTION FAILED: The connection to the server was reset while the page was loading. 

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.


HOW DO I FIX THIS!?!?

so im using a public wifi connection. when i try to go to facebook it says : SECURE CONNECTION FAILED: The connection to the server was reset while the page was loading. The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. HOW DO I FIX THIS!?!?

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Apologies for the seemingly arcane nature of this suggestion, but could you see whether there is more detailed information about this problem in the Browser Console? Here's how:

  • Open the Browser Console using Ctrl+Shift+j or the Developer menu
  • Once the console settles down, click the Clear button on the top bar
  • Leaving the console window open, switch back over to Facebook and reload (Ctrl+r
  • Switch back over to the console and look for security-related messages. These might have a red triangle at the left. Please copy/paste the messages into a reply.
jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

By the way, I guess it goes without saying that your device may detect rogue hotspots anywhere you are and you should verify with the establishment -- whether it's a coffee shop, hotel, airport, or other business -- that you are connecting to their hotspot. Assuming you don't want strangers in your Facebook account!