This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

flash crashes even after updating to latest ff and flash versions

  • 1 antwoord
  • 2 hierdie probleem
  • 15 views
  • Laaste antwoord deur Mark Schmidt

vinodcyber
vinodcyber
more options

firefox 37.0.2 flash 17.0.0.169 crash reports starting from bp- (as suggested in one of the thread) bp-da24500f-70ee-4ec1-bbed-62cab2150424 24-04-2015 08:22 bp-f053154f-eb04-41c3-a8a7-b5fd52150424 24-04-2015 08:13 bp-9658de4c-9298-4a61-944d-ac7ee2150424 24-04-2015 07:44 bp-8a782c97-667f-4b60-8f17-73d6a2150420 20-04-2015 08:27 bp-3e3c1778-9394-49fa-bca5-035072140818 18-08-2014 17:38 bp-b2a894a9-8fdd-4448-ab0e-1b4e62140813 13-08-2014 17:25 bp-9195920b-4eca-4145-ae7a-3c39e2140813 13-08-2014 15:30 bp-6c4b3268-6084-46b1-8c0b-0bf902140812 12-08-2014 17:01 bp-8801c5ba-420c-4b72-ac9d-368292140630 30-06-2014 11:04

firefox 37.0.2 flash 17.0.0.169 crash reports starting from bp- (as suggested in one of the thread) bp-da24500f-70ee-4ec1-bbed-62cab2150424 24-04-2015 08:22 bp-f053154f-eb04-41c3-a8a7-b5fd52150424 24-04-2015 08:13 bp-9658de4c-9298-4a61-944d-ac7ee2150424 24-04-2015 07:44 bp-8a782c97-667f-4b60-8f17-73d6a2150420 20-04-2015 08:27 bp-3e3c1778-9394-49fa-bca5-035072140818 18-08-2014 17:38 bp-b2a894a9-8fdd-4448-ab0e-1b4e62140813 13-08-2014 17:25 bp-9195920b-4eca-4145-ae7a-3c39e2140813 13-08-2014 15:30 bp-6c4b3268-6084-46b1-8c0b-0bf902140812 12-08-2014 17:01 bp-8801c5ba-420c-4b72-ac9d-368292140630 30-06-2014 11:04

All Replies (1)

Mark Schmidt
Mark Schmidt
more options

Hello,

Sometimes problems like this can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.